£1000 Security Guarantee

The £1000 Security Guarantee applies provided that all of the following conditions are met:

1. Doors covered by the guarantee are deadlocked using genuine keys provided and the keys are not left in the cylinder.
2. The guarantee form has been filled in and completed (online) and received within 28 days of the installation and not less than 1 month prior to any claim being made.
3. The products must have been fitted by an Endurance Doors Preferred Installer.
4. The Federal UCF Locking Cylinder has been maintained correctly with graphite powder as a dry lubricant at 12 months intervals from the date of installation. Do not use WD40 or 3-in-1 oil.
5. Any claims must be made in writing within 28 days of the break-in providing details of the incident and MUST include the crime reference number provided by the Police Authority the crime was reported to. A Brisant Secure Technical representative will conduct a brief but detailed investigation within 28 days of the reported break-in. The Federal UCF lock MUST be returned to Brisant Secure for inspection with photographic evidence of the lock snapped within the door. After investigation if the report confirms that the Federal UCF lock relating to the compensation guarantee were correctly fitted and maintained, according to our instructions, and failed due to a forced entry through the door the Federal UCF lock was fitted in, the claim will be processed within 28 days of the inspection.
6. Only one claim per installation is permissible within the 10 year guarantee period which commences at the registered installation date. Guarantee is valid for UK mainland installations and applies to domestic homeowners properties only.